Virgin Media down for thousands of broadband customers

VIRGIN Media broadband is down for thousands of customers this morning as households struggled to get online.

More than 2,100 people have reported problems with their broadband, according to outage tracker DownDetector.

Virgin Media told The Sun that only customers in the South West were affected by the issue, and said it was working on fixing the problem.

A Virgin Media spokesperson said: “We’re aware of a fault affecting broadband and TV services for some of our customers in the South West.

"We are working as quickly as possible to restore services and apologise to those affected.”

The problem appeared to start just after 8am this morning and comes as millions of Brits still continue to work from home due to Covid restrictions.

Many customers took to social media to complain about the issue.

A number of people said they couldn't get onto Virgin Media's service status website page to check when they would be able to get back online.

Some said they were having trouble getting through to the Virgin Media helpline when they called up for help.

How do I check my Virgin Media service status?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the My Virgin service update website.

To find out if there are problems in your area, enter your postcode.

See our Virgin Media outages guide for more information on how to check your service and if you're eligible for compensation.


Virgin Media broadband last went down for hundreds of customers on January 18 following an outage in Guildford, Surrey.

Almost 700 people were struggling to use the internet at its peak, according to outage tracker DownDetector, but the problem was fixed during the day.

Previously, the provider last experienced issues on August 13 after its network was hit by a series of outages.

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