Is EE down? How to check the status in your area | The Sun

HUNDREDS of EE customers have been left without signal or internet this afternoon – here's what to do.

EE is owned by BT Group, which has around 26.8million household customers.

Is EE down?

As of 2:30pm September 4, there were 481 reports of issues from EEcustomers.

Over two thirds of the customer reports said they had issues with their mobile phone.

While a quarter said they had no signal and a tiny amount reported having no internet.

EE last saw issues with its service in January – customers were unable to use the internet.

How do I check the service status of EE?

EE has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the EE service update website.

To find out if there are problems in your area, enter your postcode.

How can I contact EE and am I entitled to compensation?

You can get in touch with EE by phone, post or online – see the EE contact website for more information.

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You can also speak to EE via its live chat service.

If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

Contact EE to find out what they can offer you.

You may also have the right to leave if you're without service for a sustained period of time.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.

Read about today's tech blunder at EE as hundreds go without internet.

We also rounded up the best broadband deals for this month, including the Sky Broadband super sale.

And you can use this guide to help you find the best deal on your SIM starting from today.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected].

You can also join our new Sun Money Facebook group to share stories and tips and engage with the consumer team and other group members.

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