I was hit with £155 charge for one McDonald's trip after glitch & I wasn’t the only one…my account went into the red | The Sun
MCDONALD'S customers have blasted the fast-food chain after being charged for meals months later.
One punter saw £155 taken out of her account for transactions made earlier this year.
Alexis Johnson, 42, was among those affected.
She was stunned when she saw her bank account show a negative balance having been charged £34.54 by McDonald's last Thursday.
Mum-of-three Alexis initially thought she was the victim of fraud – only to discover it was for an order she had made for her family on June 2 which included Big Macs and Happy Meals.
Her painter husband Ricky, 42, had also been charged £50 for multiple transactions made in May and June.
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HR operations manager Alexis, from Rainham, Essex, said: "At first we thought we might've been the victims of fraud.
"My bank account was in negative balance and I was shocked.
"I thought I'd been charged at the time, as other people would have, so it's really poor from McDonald's. Being charged months later can have a bad impact on people who are hard-up."
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Alexis made the purchase at a McDonald's in Dagenham, East London – as did Nicole Jackson, who says she was charged £155.
She fumed online: "I've had £155 taken. It's absolutely disgusting."
McDonald's said: “Unfortunately there was a fault with one of the card readers in our Dagenham restaurant between 26th April and 19th June that meant customers using that card reader were not charged at the time.
"We have been processing these payments over the last two weeks, and would like to apologise for any inconvenience caused as a result of this payments failure.
"We’d encourage anyone with any concerns or questions to please contact our customer services team.”
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